Getting Started with Hincapie Custom
We work hard to make the custom ordering process as simple as possible! Just follow these easy steps to get your order started:
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Assemble your artwork:
- Make a sketch, do a computer mockup, or find a picture of a design you have in mind. Or let our artists design something original for your team! If you have your own designer, you can download a copy of our art guidelines.
- Request logos from your sponsors in EPS vector format.
- Make a list of design instructions, color preferences, and logo placements.
- Email your files and design specs to art@hincapiesports.com - be sure to include your team name in the subject line, and provide contact info so that your artist can call or email your point person with any questions or issues.
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Request a fit kit:
- Download our form from the website, fill it out, and email it to angela@hincapiesports.com or fax it to 864.298.2616.
- Have a fit party with your team! Get everyone to meet and try on the samples to determine the sizes they need to order.
- Return the samples to Hincapie within 2 weeks to avoid being charged.
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Fill out an order form:
- Once you have determined your sizes, download our order form and fill it out. As you fill in your quantities, your pricing on the order form will change based on the number of items that you order.
- Be sure to fill out the Billing & Shipping information also, as well as an event date, if applicable.
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Send us your 3 key elements to start the order:
- Approved artwork from our art department
- Completed order form
- 50% deposit (payable by Visa, Mastercard, or check)
That’s it! We’ll take over from there. Within 3-4 weeks of placing your order, you will receive a final production proof via email. Please approve this proof within 1 week of receiving to avoid any delays in delivery. We will contact you mid-way through the production process to let you know how your order is progressing and to arrange final payment. Once your order ships we will send you the tracking information.
Feel free to call our office with any specific questions or concerns at 866.359.4796 or email custom@hincapiesports.com.